1. INTRODUCTION
DNAi operates this store and website to provide you with a curated shopping experience and advanced neural wellness services (the “Services”). DNAi is powered by wordpress, which enables our transactional operations. This Privacy Policy describes how we collect, use, and disclose your personal information.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we collect the following:
Transactional & Contact Information: Name, shipping/billing address, email, phone number, and payment details (processed securely via Shopify Payments).
3. HOW WE USE YOUR INFORMATION
Order Fulfillment: To process payments, arrange shipping for your purchased devices, and facilitate returns.
Security & Fraud Prevention: To protect our store and your account from malicious activity
4. DATA DISCLOSURE & THIRD PARTIES
With WooCommerce: Our hosting provider, to enable core e-commerce functions.
Legal Requirements: To comply with applicable laws or respond to valid legal processes.
[IMPORTANT]: We strictly prohibit the sharing of biometric data for targeted advertising purposes.
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5. INTERNATIONAL TRANSFERS
As a global brand based in Hong Kong, we may transfer and process data in secure servers located outside your home country. For European users, we adhere to Standard Contractual Clauses (SCCs) to ensure GDPR-level protection.
6. SECURITY AND RETENTION
We implement robust security measures, but please note that no system is 100% secure. We retain your data only as long as necessary to provide you with Services or as required by law.
7. CONTACT US
For any privacy-related inquiries or to exercise your data rights, please contact: Email: support@dnai.network Address: HONG KONG（CHAI WAN）IND BLDG, 26 LEE CHUNG STREET CHAI WAN 9/F FLAT/RM C, HK.