Refund Policy

DNAi+ Membership Service Refund Policy

Version: V1.0
Effective Date: March 23, 2026

Article 1: General Provisions

  1. The DNAi+ Membership Service (hereinafter referred to as “this Service”) is provided by Million Faith Limited (hereinafter referred to as “we,” “us,” or “the Platform”).
  2. Before purchasing this Service, users shall carefully read and fully understand this Refund Policy. Anyone who purchases this Service is deemed to have agreed to and accepted the terms of this Policy.
  3. This Policy forms an integral part of the DNAi+ User Service Agreement and has the same legal effect as the principal agreement.

Article 2: Seven-Day Unconditional Refund (Cooling-Off Period)

  1. Applicable Users: Users who purchase this Service online for the first time and have not activated core services or consumed key benefits.
  2. Refund Provisions:
    • Within seven (7) days of completing the payment, if the user has not linked an account or used the membership service, they may apply for a full unconditional refund.
  3. Refund Method: The refund will be returned to the original payment account. Processing will take 5 to 7 business days.

Article 3: Pro-Rata Refund for Subscription-Based Services

If this Service includes auto-renewing subscription-based memberships (e.g., monthly/yearly premium benefits, report interpretation services, etc.), the following rules apply:

  1. Pro-Rata Refund for Periodic Memberships:
    • For premium membership services purchased in a single payment for a fixed period (e.g., annual or quarterly fees), if the user applies for a refund during the service period, we will deduct the fees for the used period (calculated as total period fee ÷ total days in period × days used) and corresponding service costs, then refund the remaining balance.
    • If the remaining balance is less than RMB 0, no refund will be issued.
  2. Refund for Unused Service: If, after purchasing a subscription-based membership, the user has never logged in, viewed any reports, or used any membership benefits, and applies for a refund within seven (7) days of purchase, a full refund may be granted.

Article 4: Non-Refundable Circumstances

In the following circumstances, this Service is non-refundable. We will prominently notify users (e.g., via pop-up windows or bold text) on the purchase page:

  1. Exceeding the Refund Period: If the purchase was made more than seven (7) days ago, and the user has enjoyed membership benefits for more than seven (7) days (e.g., used premium features, viewed reports, etc.), the service is deemed to have been substantially performed, and no refund will be issued.
  2. Purchases from Unofficial Channels: For membership services obtained through third-party resellers, transfers, second-hand platforms, or other unofficial DNAi+ channels, the Platform assumes no responsibility for refunds. Users shall contact the original purchase channel for resolution.
  3. Termination Due to Violation of Service Agreement: If, during the use of this Service, the user violates the DNAi+ User Service Agreement (e.g., account sharing, malicious manipulation, infringement of others’ privacy, etc.), we reserve the right to terminate the service without issuing a refund.

Article 5: Refund Process

  1. Application Channels: Users may submit refund applications through the following methods:
    • DNAi+ App/Website: [My Account – Order Center – Apply for Refund]
    • Customer Service Email: support@dnai.network (please provide order number, contact information, and reason for refund)
  2. Review and Execution:
    • We will complete the review within five (5) business days of receiving the application.
    • Once approved, the refund will be returned to the original payment account within seven (7) business days.
    • Delays may occur due to bank or third-party payment platform processing times.
  3. Dispute Resolution: If the user disagrees with the review result, they may appeal via customer service email at support@dnai.network, or initiate legal proceedings in a competent people’s court, or file a complaint with the market supervision administration authority in accordance with the law.

Article 6: Supplementary Provisions

  1. This Policy shall take effect on March 23, 2026. If any changes are made to this Policy, we will post a notice in a prominent location on the Platform and notify users in advance as required by laws and regulations. Continued use of this Service after the changes take effect will be deemed acceptance of the revised terms.
  2. If any provision of this Policy is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  3. The interpretation of this Policy and the resolution of disputes arising hereunder shall be governed by the laws of the People’s Republic of China.